With over 20 years experience and a global install base approaching 9,000,000 systems, NetSupport products have a proven reputation in the Service Management industry and Optimus have been working with NetSupport products since day one.

The new NetSupport ServiceDesk helps you to manage your IT service provision, in line with ITIL best practices by providing web-based:

• Incident  Management

• Problem Mangement

• Change Management

• Customisable Workflow

• Knowledgebase

Who should use this system?

If you organisation has from 50 to several thousand PCs, even distributed worldwide, then this system is will easily handle your daily Incidents and help with strategic IT planning and change requirements.

The new ServiceDesk system is available to purchase as either a standalone solution or as part of the full NetSupport DNA Asset Management suite and will help you track, organise, manage and answer the toughest desktop support challenges efficiently and with precision.

Web-based and fully compliant with the mandatory ITIL best-practice standards, NetSupport ServiceDesk provides your Service Desk with the tools needed to manage customer expectations and minimise the amount of system downtime.

Featuring the core Incident, Problem and Change management functionality you would expect from a product that has been named Network Computing’s Service Management Product of the Year two years running, NetSupport ServiceDesk’s intuitive interface and streamlined workflow processing ensures your support team are using their time effectively and not being burdened with excessive administrative duties.

Integrated IT Infrastructure Management from NetSupport

NetSupport Manager Remote Control - Class Leading Front-Line Incident Response

NetSuport DNA Asset Manager - Modular Asset Managment and Provisioning for distributed assets

NetSupport ServiceDesk - Your ITIL based overall control system for Incident, Problem and Change Management

To see how NetSupport ServiceDesk can help maximise your return on investment download a free trial today.